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Polycom, Inc. 1 USER GUIDE Polycom® VVX® 300 and 310 Business Media Phones Version 5.0.0 | August 2013 | 1725-49089-001 Rev C

Polycom, Inc. 10 Getting Started This user guide helps you navigate and use your Polycom® VVX® 300 or VVX 310 phone. It provides an overview of you

Polycom VVX 300 and 310 Business Media Phones User’s Guide Version 5.0.0 Polycom, Inc. 11 Use the following table to understand the hardware featur

Polycom VVX 300 and 310 Business Media Phones User’s Guide Version 5.0.0 Polycom, Inc. 12 Troubleshooting: I Can’t Access Different Phone Views Th

Polycom VVX 300 and 310 Business Media Phones User’s Guide Version 5.0.0 Polycom, Inc. 13  DND Enables Do Not Disturb for your phone. When DND i

Polycom VVX 300 and 310 Business Media Phones User’s Guide Version 5.0.0 Polycom, Inc. 14 Calls View You can access Calls view if your phone has a

Polycom VVX 300 and 310 Business Media Phones User’s Guide Version 5.0.0 Polycom, Inc. 15 Icon Description Icon Description Incoming call New m

Polycom VVX 300 and 310 Business Media Phones User’s Guide Version 5.0.0 Polycom, Inc. 16 Task Action Place a call Press Dial or use the right arro

Polycom VVX 300 and 310 Business Media Phones User’s Guide Version 5.0.0 Polycom, Inc. 17 Available Text Options in Mode Available Text Options i

Polycom VVX 300 and 310 Business Media Phones User’s Guide Version 5.0.0 Polycom, Inc. 18 Task Action Delete one or more characters Use the left an

Polycom VVX 300 and 310 Business Media Phones User’s Guide Version 5.0.0 Polycom, Inc. 19 To access the Web Configuration Utility for your phone: 1

Polycom VVX 300 and 310 Business Media Phones User’s Guide Version 5.0.0 Polycom, Inc. 2 Copyright ©2013, Polycom, Inc. All rights reserved. No par

Polycom, Inc. 20 Using Basic Features Now that you are familiar with your phone’s user interface, you are ready to perform basic phone tasks that y

Polycom VVX 300 and 310 Business Media Phones User’s Guide Version 5.0.0 Polycom, Inc. 21 Troubleshooting: Why Doesn’t the Speakerphone Work? If y

Polycom VVX 300 and 310 Business Media Phones User’s Guide Version 5.0.0 Polycom, Inc. 22 If you don’t answer an incoming call within 10 seconds, t

Polycom VVX 300 and 310 Business Media Phones User’s Guide Version 5.0.0 Polycom, Inc. 23 answers incoming calls using the speakerphone. Ask your s

Polycom VVX 300 and 310 Business Media Phones User’s Guide Version 5.0.0 Polycom, Inc. 24 Lines view shows you each line on your phone and how many

Polycom VVX 300 and 310 Business Media Phones User’s Guide Version 5.0.0 Polycom, Inc. 25 Calling from the Dialer The Dialer displays a list of pre

Polycom VVX 300 and 310 Business Media Phones User’s Guide Version 5.0.0 Polycom, Inc. 26 Note: Handling Automatically Placed Calls Your administr

Polycom VVX 300 and 310 Business Media Phones User’s Guide Version 5.0.0 Polycom, Inc. 27 To redial a number: » From the Placed Calls list, as sho

Polycom VVX 300 and 310 Business Media Phones User’s Guide Version 5.0.0 Polycom, Inc. 28 Enabling Headset Memory Mode This feature is useful for f

Polycom VVX 300 and 310 Business Media Phones User’s Guide Version 5.0.0 Polycom, Inc. 29 To reject an incoming call: » From the Incoming Call win

Polycom, Inc. 3 Contents About This Guide ... 6

Polycom VVX 300 and 310 Business Media Phones User’s Guide Version 5.0.0 Polycom, Inc. 30 To resume a held call:  Do one of the following:  Fro

Polycom VVX 300 and 310 Business Media Phones User’s Guide Version 5.0.0 Polycom, Inc. 31 Your system administrator enables this feature on your ph

Polycom VVX 300 and 310 Business Media Phones User’s Guide Version 5.0.0 Polycom, Inc. 32 Ending Conference Calls To end a conference, press End Ca

Polycom VVX 300 and 310 Business Media Phones User’s Guide Version 5.0.0 Polycom, Inc. 33  Press Hold to hold the person. The held person can’t h

Polycom VVX 300 and 310 Business Media Phones User’s Guide Version 5.0.0 Polycom, Inc. 34  From Home view, select Forward.  From Home view, sel

Polycom VVX 300 and 310 Business Media Phones User’s Guide Version 5.0.0 Polycom, Inc. 35 Note: Rejecting Calls and Shared Lines You can’t reject

Polycom VVX 300 and 310 Business Media Phones User’s Guide Version 5.0.0 Polycom, Inc. 36  If your phone is idle, the Do Not Disturb icon, , dis

Polycom VVX 300 and 310 Business Media Phones User’s Guide Version 5.0.0 Polycom, Inc. 37 Power Tip: Automatically Enabling or Disabling Do Not D

Polycom VVX 300 and 310 Business Media Phones User’s Guide Version 5.0.0 Polycom, Inc. 38 To view your Recent Calls list: » From Home view, select

Polycom VVX 300 and 310 Business Media Phones User’s Guide Version 5.0.0 Polycom, Inc. 39 You can do the following in the call entry details window

Polycom VVX 300 and 310 Business Media Phones User’s Guide Version 5.0.0 Polycom, Inc. 4 Managing Conference Calls ...

Polycom VVX 300 and 310 Business Media Phones User’s Guide Version 5.0.0 Polycom, Inc. 40 In the Contact Directory, you can use the arrow keys to n

Polycom VVX 300 and 310 Business Media Phones User’s Guide Version 5.0.0 Polycom, Inc. 41  Favorite Index An index number that displays in your

Polycom VVX 300 and 310 Business Media Phones User’s Guide Version 5.0.0 Polycom, Inc. 42  Add contacts to your local Contact Directory. To view

Polycom VVX 300 and 310 Business Media Phones User’s Guide Version 5.0.0 Polycom, Inc. 43  Changing the Audible Ring setting Updating the Incomin

Polycom VVX 300 and 310 Business Media Phones User’s Guide Version 5.0.0 Polycom, Inc. 44 Changing the Audible Ring Setting You can choose where yo

Polycom VVX 300 and 310 Business Media Phones User’s Guide Version 5.0.0 Polycom, Inc. 45 All your Favorites display in your Favorites list. Howeve

Polycom VVX 300 and 310 Business Media Phones User’s Guide Version 5.0.0 Polycom, Inc. 46 3 Press Save. Managing Shared Lines If your phone shares

Polycom, Inc. 47 Using Advanced Features This chapter describes the advanced features available on your Polycom phone. Advanced features available

Polycom VVX 300 and 310 Business Media Phones User’s Guide Version 5.0.0 Polycom, Inc. 48 Updating Your Status You can update your status on your p

Polycom VVX 300 and 310 Business Media Phones User’s Guide Version 5.0.0 Polycom, Inc. 49 To enable your status to automatically change: 1 From Ho

Polycom VVX 300 and 310 Business Media Phones User’s Guide Version 5.0.0 Polycom, Inc. 5 Logging In and Out of a Phone ...

Polycom VVX 300 and 310 Business Media Phones User’s Guide Version 5.0.0 Polycom, Inc. 50 Blocking Contacts Any of your contacts can add you to th

Polycom VVX 300 and 310 Business Media Phones User’s Guide Version 5.0.0 Polycom, Inc. 51 You can monitor your buddies and their statuses from your

Polycom VVX 300 and 310 Business Media Phones User’s Guide Version 5.0.0 Polycom, Inc. 52 The idle browser shows non-interactive web content on the

Polycom VVX 300 and 310 Business Media Phones User’s Guide Version 5.0.0 Polycom, Inc. 53 Navigation Key Action Refresh the current web page. Sto

Polycom VVX 300 and 310 Business Media Phones User’s Guide Version 5.0.0 Polycom, Inc. 54  Priority By default, broadcasts sent to Group/Channel

Polycom VVX 300 and 310 Business Media Phones User’s Guide Version 5.0.0 Polycom, Inc. 55 If you release Talk while you’re sending the broadcast, t

Polycom VVX 300 and 310 Business Media Phones User’s Guide Version 5.0.0 Polycom, Inc. 56 During a waiting period, you can press and hold Talk and

Polycom VVX 300 and 310 Business Media Phones User’s Guide Version 5.0.0 Polycom, Inc. 57 Updating Channel Subscriptions You can subscribe to any c

Polycom VVX 300 and 310 Business Media Phones User’s Guide Version 5.0.0 Polycom, Inc. 58 Sending Pages By default, group page are sent using Pagin

Polycom VVX 300 and 310 Business Media Phones User’s Guide Version 5.0.0 Polycom, Inc. 59 Receiving Pages During Active Calls How you handle a page

Polycom, Inc. 6 About This Guide This guide uses a number of conventions that help you to understand information and perform tasks. Conventions Use

Polycom VVX 300 and 310 Business Media Phones User’s Guide Version 5.0.0 Polycom, Inc. 60 To update your Paging Group subscriptions: 1 From Home v

Polycom VVX 300 and 310 Business Media Phones User’s Guide Version 5.0.0 Polycom, Inc. 61 Your system administrator has assigned you login credenti

Polycom VVX 300 and 310 Business Media Phones User’s Guide Version 5.0.0 Polycom, Inc. 62 Opening and Closing the Calendar The Calendar displays me

Polycom VVX 300 and 310 Business Media Phones User’s Guide Version 5.0.0 Polycom, Inc. 63  To select another day, use the up, down, left, or righ

Polycom VVX 300 and 310 Business Media Phones User’s Guide Version 5.0.0 Polycom, Inc. 64  View the numbers that you can call to join the meeting

Polycom VVX 300 and 310 Business Media Phones User’s Guide Version 5.0.0 Polycom, Inc. 65 Joining Meetings from the Calendar You can join meetings

Polycom VVX 300 and 310 Business Media Phones User’s Guide Version 5.0.0 Polycom, Inc. 66 Using a Mouse and Keyboard with Your Phone You can use yo

Polycom VVX 300 and 310 Business Media Phones User’s Guide Version 5.0.0 Polycom, Inc. 67 To quit Polycom Desktop Connector: 1 Right-click the Pol

Polycom VVX 300 and 310 Business Media Phones User’s Guide Version 5.0.0 Polycom, Inc. 68  Hold Alt + Up Arrow key to increase the volume, and Al

Polycom VVX 300 and 310 Business Media Phones User’s Guide Version 5.0.0 Polycom, Inc. 69 Function Key Action Alt+F9 Press End Call Alt+F11 Press

Polycom VVX 300 and 310 Business Media Phones User’s Guide Version 5.0.0 Polycom, Inc. 7  Icon A picture on the screen. The following types of i

Polycom VVX 300 and 310 Business Media Phones User’s Guide Version 5.0.0 Polycom, Inc. 70 Logging In and Out of a Phone If the User Login feature i

Polycom VVX 300 and 310 Business Media Phones User’s Guide Version 5.0.0 Polycom, Inc. 71 To place a call to an authorized number from a phone in t

Polycom VVX 300 and 310 Business Media Phones User’s Guide Version 5.0.0 Polycom, Inc. 72 Understanding Your User Password You are assigned a user

Polycom VVX 300 and 310 Business Media Phones User’s Guide Version 5.0.0 Polycom, Inc. 73 Placing and Answering from a Locked Phone From a locked p

Polycom VVX 300 and 310 Business Media Phones User’s Guide Version 5.0.0 Polycom, Inc. 74 Note: Accessing the Calendar when the User Login Feature

Polycom, Inc. 75 Customizing the Phone’s Display In the previous chapters, you learned how to customize calls, such as how to change call volume, f

Polycom VVX 300 and 310 Business Media Phones User’s Guide Version 5.0.0 Polycom, Inc. 76 You can choose from a variety of time and date display fo

Polycom VVX 300 and 310 Business Media Phones User’s Guide Version 5.0.0 Polycom, Inc. 77 When you change the Maximum Intensity, you modify the ent

Polycom VVX 300 and 310 Business Media Phones User’s Guide Version 5.0.0 Polycom, Inc. 78 Changing the Background Picture To change the background

Polycom VVX 300 and 310 Business Media Phones User’s Guide Version 5.0.0 Polycom, Inc. 79 5 Click Save. The file is added to the list of possible

Polycom VVX 300 and 310 Business Media Phones User’s Guide Version 5.0.0 Polycom, Inc. 8 Name Icon Description Web Info The Web Info icon highligh

Polycom, Inc. 80 Troubleshooting If your phone is unable to operate properly, you need to find or troubleshoot known issues. To solve issues with y

Polycom VVX 300 and 310 Business Media Phones User’s Guide Version 5.0.0 Polycom, Inc. 81 Caution: Restarting Your Phone Before you restart your p

Polycom, Inc. 82 Getting Help This chapter provides resources where you can access useful Polycom or partner documents and web links. Related Docum

Polycom VVX 300 and 310 Business Media Phones User’s Guide Version 5.0.0 Polycom, Inc. 83 The Polycom Community The Polycom Community gives you acc

Polycom, Inc. 84 Copyright, Safety, and Regulatory Notices Service Agreements Please contact your Polycom Authorized Reseller for information about

Polycom VVX 300 and 310 Business Media Phones User’s Guide Version 5.0.0 Polycom, Inc. 85 Exclusions Polycom will not be liable under this limited

Polycom VVX 300 and 310 Business Media Phones User’s Guide Version 5.0.0 Polycom, Inc. 86 Modifications In accordance with Part 15 of the FCC Rules

Polycom VVX 300 and 310 Business Media Phones User’s Guide Version 5.0.0 Polycom, Inc. 87 Latviski [Latvian]: Ar šo Polycom (UK) Ltd deklarē, ka VV

Polycom VVX 300 and 310 Business Media Phones User’s Guide Version 5.0.0 Polycom, Inc. 88 Special Conditions for this User Guide  PTC General War

Polycom VVX 300 and 310 Business Media Phones User’s Guide Version 5.0.0 Polycom, Inc. 89 Restriction of Hazardous Substances Directive (RoHS) All

Polycom VVX 300 and 310 Business Media Phones User’s Guide Version 5.0.0 Polycom, Inc. 9 Getting Started This chapter contains general information